1. Who is the consignee and who is the consignor or shipper?

The consignor (or shipper) is the person who is the originator of the shipment. A consignee is the receiver of the shipment. The consignor or shipper could either be the actual sender and manufacturer of the goods or the freight forwarder. Please note that there could also be a "notify party" when the cargo is sent to its final destination. In such cases, the receiver of the cargo may request the sender or consignor to add special instructions on the bill of lading. The receiver/consignee might want his cargo to be custom cleared and delivered by his agent at the final destination.

2. How can I get a quote for the goods that I want shipped by NATCO?

Quote is available in Request a Quote 24/7 in our website. You can also fax your quotes to

  •   966-2-6521823 (Jeddah)
  •   966-2-6274153 (Warehouse)
  •   966-3-8340535 (Dammam)
  •   971-4-2868264 (Dubai)

Once the enquiry has been registered, customer details are uploaded on our records for future references. We also cross-check the reliability of our customer's enquiries.

3. Does my shipment need any special packaging?

Yes, your freight needs to be packaged and/or palletized. It is the shipper's responsibility to package the goods. Shrink wrap, corrugated boxing, palletizing and strapping or banding are the most common types of packaging in the freight industry. For additional information on packaging, view our Packaging Guidelines in the Information Directory link. We can help you determine what packaging alternatives are available for your specific type of freight.

4. Do I need to know the weight of my goods?

Yes, you need to know the weight of your goods. In most cases you can estimate your weight on the bill of lading. But be aware that the carrier can and will adjust the weight which will determine your final cost. The final weight is known as the "chargeable weight". For air freight transportation, the chargeable weight may be the dimensional weight if it is greater than the gross weight of the shipment. If you have underestimated the weight, and the shipment reaches a central terminal, a dock master will judge the goods and perhaps reweigh them. If reweighed, you will be billed for the new actual weight. Each mode of transportation has its own set of rules.

5. Can I have my goods picked up at a certain time to meet my schedule?

We can certainly have the cargo picked up at the shipper's convenience. However, topographical conditions and area access will play a role in such decisions.

6. What information is necessary in order to estimate transportation costs?

  •   Volume of the cargo (weight, etc)
  •   The type of container that would be required for shipping the cargo
  •   Number of containers
  •   Value of the goods in totality
  •   Shipping lines preferred by the customer
  •   Description of goods (new, used)
  •   Make and model number
  •   Any special handling instructions
  •   Individual dimensions
  •   Individual gross weight
  •   Hazardous cargo information
  •   Pick up point of cargo or goods to ascertain the inland transportation cost

7. What are the inner dimensions of a sea container?

  •   20Ft Standard: 19'3 L x 7'7 W x 7'8 H Opening: 7'6 W x 7'5 H
  •   40Ft Standard: 39'4 L x 7'7 W x 7'8 H Opening: 7'6 W x 7'5 H

8. If we purchase goods from overseas suppliers/vendors, can NATCO provide shipping services?

NATCO can certainly provide these shipping services as we have a vast network of branches and partners worldwide. We provide complete logistics solutions to any part of the world subject to topographical conditions. If you have any special requirements, please click Contact us

9. What are all the basic documents necessary for international shipments?

The documents that you need vary from country to country. However, listed below are the basic documents that you will need:

  •   Commercial invoice
  •   Certificate of origin
  •   Ocean bill of lading or Air Waybill
  •   Phytosanitary certificate
  •   Packing list
  •   Hazardous cargo/ Dangerous cargo certificate

10. How will our company benefit by opting for NATCO Middle East?

You have landed at the right place. At NATCO Middle East, we provide complete logistics solutions under one roof. Please go through the About us section on our website for further details.

11. How long has NATCO been in this business?

NATCO has been in the freight forwarding business since 1979. We are headquartered in Switzerland.

12. How much weight can be loaded into the container?

The weight of the container and the weighing measurements vary from nation to nation. The standard measurements are

  •   A 20 Ft standard container should not exceed more than 40,000 lbs
  •   A 40 Ft standard container should not exceed more than 45,000 lbs

13. How far in advance do I need to book NATCO for shipments?

You need to book our services 15 days in advance for shipments. This will enable us to make the following preparations:

  •   Document the criteria for loading
  •   Send loaded containers to the terminal or sea port
  •   Follow up with the legalities of customs clearance, inspections, etc
  •   Send the cargo on the first available vessel.

14. What is "Grey Marketing''?

"Grey marketing" takes place when unauthorized distributors and dealers circumvent authorized distribution agreements by buying an exporter's products typically at low pricing reserved only for specific export markets and selling the product in other markets at a price that is lower than those offered by authorized distributors. "Grey market" activities are not considered illegal by governments but are of a great concern to exporters as they can affect a company's distribution and warranty strategies, and have a negative impact on the revenues of authorized distributors.

15. What are INCOTERMS?

INCOTERMS stands for International Commerce Terms.Incoterms are standard trade definitions most commonly used in international sales contracts. Incoterms make international trade easier and help buyers and sellers in different countries to understand one another. Some of the best known Incoterms are:

  •   EXW (Ex works)
  •   FOB (Free on Board)
  •   CIF (Cost, Insurance and Freight)
  •   DDU (Delivered Duty Unpaid)
  •   CPT (Carriage Paid To).